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Established Member
Posts: 6

100MB speed never reached - can Telkom provide a report on their service delivery?

[ Edited ]

We took out a contract with Fibro Optics in March for 100mb, 200 GB.  The download speed is no faster than our previous ADSL.  We certainly cant listen to radio online or stream videos, some days we can barely browse at speed.  Our system has been reset by Telkom several times.  Faults reported.  Hours spent on the phone with Telkom, repeatedly passed to different departments, put on hold for Management, and cut off...  I periodically check the down load speed test websites and we've never reached over 68MB.

 

Any one have any advice please?  Similar experience?

 

Has anyone received a report from Telkom to justify their service? 

I know I am not getting 100MB so why should I pay the high price?  Surely Telkom have a method to prove this to me?

 

Anyone got experience of being refunded by Telkom for failing to deliver on their contract?

 

TIA

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Established Member
Posts: 6

Re: 100MB speed never reached - can Telkom provide a report on their service delivery?

I just received a call from Telkom (not sure if related to this post or the faults I've logged via chat or phone...)

 

Technician said to improve speed test I need to turn off other devices using wifi.  Such as my mobile and ipad that are connected even if sitting idle.  

This did improve the speed up to 89MB - first time ever.  This does explain it I guess...  does that sound genuine to any technically-minded people out there?  Are my phone and ipad 'sharing' the bandwith while Im on my mac?

 

Its not very practical to turn off my devices each time we want to stream tv or radio...  Its not what I expected from 1600rand a month :-(

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Established Member
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Re: 100MB speed never reached - can Telkom provide a report on their service delivery?

 
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Regular Contributor
Posts: 498

Re: 100MB speed never reached - can Telkom provide a report on their service delivery?

@SKJ 100mbps should kick a...! That said, all devices connected with share the bandwidth. So what are you doing on those other devices? If also streaming or downloading for example, then it shares it. I know Torrents can hog the available bandwidth unless you restrict /limit it. If your issue continues, report the fault and get a ref from Telkom

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Established Member
Posts: 6

Re: 100MB speed never reached - can Telkom provide a report on their service delivery?

We are doing nothing particularly active on the other devices, maybe skimming Facebook while trying to watch tv, answering a few work emails.

We definitely have a deeper problem.



Sent from my iPhone
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Frequent Contributor
Posts: 326

Re: 100MB speed never reached - can Telkom provide a report on their service delivery?

I agree with @thesuspect even at 89 Mbps or some lower speed you should have a good service.  The truth is that most of these are sold as UP TO xxx Mbps - you will not necessarily get that exactly.  I have a 10 Mbps line, and I have up to about 15 devices active on it all the time.  I am able to use my Apple TV to watch streaming movies while doing Facebook and other downloads simultaneuously...  you might have a deeper problem.

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Contributor
Posts: 196

Re: 100MB speed never reached - can Telkom provide a report on their service delivery?

@SKJ firstly telkom doesn't guarantee the speeds over wifi connection. DO a speed test connecting ur laptop with the Ethernet cable and s3e the massive difference. 2ndly if you have bandwidth intensive devices connected simultaneously yes ur speeds will be affected . Eg a empty taxi will fly. Fill the taxi with 20 people it will crawl.
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Established Member
Posts: 6

Re: 100MB speed never reached - can Telkom provide a report on their service delivery?

Thanks for your responses and advice.  Unfortunatley its still going on.  My speed tests are fine, the technical team has visited, the agent for my estate has visited twice, they are all happy with the speed.  Unfortunately come evening when husband sits down to watch tv, the problem appears.  The program pauses, quality is bad (cant read subtitles for example), radio also wont stream, simply stops.

 

We mainly watch BBC Iplayer, SkyGo and ITV (yes, Brits abroad, crazing UK tv).  Any one else get bad experience with these sites? 

 

We often watch via a VPN (as BBC wont allow viewers outside UK so VPN masks our location).  Could the VPN be the problem?

 

Feel like I'm going bit crazy trying to point out a problem that nobody else can see..........

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Contributor
Posts: 196

Re: 100MB speed never reached - can Telkom provide a report on their service delivery?

@SKJ u just sorted out ur problem. I quote "Unfortunately come evening when husband sits down to watch tv, the problem appears. " I don't think we need to comment. Lol on a serious note yes connecting through a vpn can cause the delays. U connecting to the internet then from there u connecting to a vpn server then the server connects to the Internet again. Basically u driving your lambogini onto a trailer pulled by a BMW and expecting the performance of the lambo. Hope u getting Wat I'm trying to say.
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Established Member
Posts: 6

Re: 100MB speed never reached - can Telkom provide a report on their service delivery?

@Specialist yes, the problem indeed!  Smiley LOL

 

Time to ditch the VPN I think (not the husband!) and find alternatives, or accept that's the quality/speed we are going to get if we use it.

 

To use your analogy, I feel like Im paying for a lambourgini that is riding on the back of a bakkie.  I'd settle for a BMW.  I'm going to downgrade out of the 100MB package, it just doesnt seem worth it for the needs we have and the quality we are getting.  40MB will be ample by the sound of it.  It wont solve the problem but at least I wont feel like Ive crashed the lambo every night...

 

 Thanks all.

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