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Established Member
Posts: 17
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4Mbps Telkom Home Unlimited uncapped deal

I decided to add the D-link modem to my home uncapped deal on the 4Mbps promotion of R599 per month on a 24 month contract.

 

Heard that Telkom will eventually intergrate the 4Mbps line speed to 10Mbps line speed - When this will happen ? We wait to see !

 

But here is my main question at this time.........

1. Why don't i get a free 1GB mobile sim card with the contract I just signed up for? and

2. Why can't i be supplied with a IDS to use on my mobile wifi using my uncapped data FUP ?

 

A Telkom representative responded to the above questions would be welcoming.

 

Moderator Moderator
Moderator
Posts: 801

Re: 4Mbps Telkom Home Unlimited uncapped deal

Hi @Marius-Flash

 

We recently introduced these new UNLIMITEDhome packages. Customers who were on 2mbps Uncapped deals have had their line speeds moved to 4mbps, and those on 4mbps have been bumped to 8/10mbps. 4mbps UNLIMITEDhome at R599 is the new speed and price.

 

Your UNLIMITEDhome contract does come with a Mobile SIM with 1Gb data. Please check with a store and see if they can issue you with a SIM.

 

As for the IDS (Integrated Data Service), currently it is an addon to Capped Internet bundles (Do Internet or Capped Fibre). Check this link for more info - https://secure.telkom.co.za/today/shop/plan/integrated-data-service/

 

The question as to whether you can get IDS on Uncapped with your FUP has been raised with our Product House, so we will wait and see in future if this is viable.

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Member
Posts: 2

Re: 4Mbps Telkom Home Unlimited uncapped deal


NC wrote:

Hi @Marius-Flash

 

We recently introduced these new UNLIMITEDhome packages. Customers who were on 2mbps Uncapped deals have had their line speeds moved to 4mbps, and those on 4mbps have been bumped to 8/10mbps. 4mbps UNLIMITEDhome at R599 is the new speed and price.

 

Your UNLIMITEDhome contract does come with a Mobile SIM with 1Gb data. Please check with a store and see if they can issue you with a SIM.

 

As for the IDS (Integrated Data Service), currently it is an addon to Capped Internet bundles (Do Internet or Capped Fibre). Check this link for more info - https://secure.telkom.co.za/today/shop/plan/integrated-data-service/

 

The question as to whether you can get IDS on Uncapped with your FUP has been raised with our Product House, so we will wait and see in future if this is viable.


 

Hi NC

 

Is Telkom increasing the line speed only for Fibre or for ADSL as well ?

Established Member
Posts: 8

Re: 4Mbps Telkom Home Unlimited uncapped deal

[ Edited ]

Hi

 

I have just been upgraded to the Unlimitedhome ADSL 4Mbps. I have a Telkom Mobile SIM activated and FICA'd.

 

How can I get the free 1GB of data added to the SIM I already have? It is on prepaid.

 

Also, both my ADSL account and Mobile account are linked to MyTelkom account

 

Thanks.

 

Best wishes,

Harry

Established Member
Posts: 8

Re: 4Mbps Telkom Home Unlimited uncapped deal

To elaborate, I was on the 4Mbps ADSL with a CAP before being upgraded. I opted to stay with 4Mbps. So I already had my router.

 

I also had a SIM card before the upgrade to UnlimitedHome that was not specificly for the 1GB free data. However, I would like to use THAT SIM I had to have the 1GB monthly data added to it. How would I get this done?

Can I do it online?

Or

Can I do it calling 10210?

or

Do I have to go to a store? If this is the only option, what would I need to take with me to a store? ID, proof of residence?

 

I am trying to avoid going to the store, as it would require taking time from work to do so. But will do so if it is the only option.

New Member
Posts: 1

Re: 4Mbps Telkom Home Unlimited uncapped deal

Hi,

 

I have upgraded from a 4 Mbps Uncapped account to the 10Mbps deal for R799 2 months ago, I also have a D-Link router.

Never had issues on the 4 Mbps line even got 5Mbps at times BUT since my upgrade to 10 Mbps line my speed has dropped below 4 Mbps.

 

I am struggling for 2 months now to get Telkom to come to my premesis to test the line as the call center just keeps on recreating my port and resseting it, I have changed routers, cables you name it.

 

So my advise is stay on the 4 Mbps line for as long as possible, I am suppose to get up to 40 Mbps in my street but can even get 5 Mbps on my 10 Mbps line.

 

I am at a point where I just want to cancel the service, been with them for years but the past 2 months has been dissapointing.

Established Member
Posts: 8

Re: 4Mbps Telkom Home Unlimited uncapped deal

[ Edited ]

___________________________________________________________________________________________________________________

Dear Telkom

 

The problem previously noted was in error.

 

Thank you for resolving my problem some time ago.

 

On my complaint I list the incorrect ADSL line number. My apologies for the confusion.

 

I did contact the call center and went to a Telkom Direct store and my problem was resolved promptly and professionally.

 

Kind regards,

Harry

Frequent Contributor
Posts: 295

Re: 4Mbps Telkom Home Unlimited uncapped deal

https://community.telkom.co.za/t5/ADSL-VDSL-Fibre/ADSL-Upgrade-from-2Mbps-to-4Mbps/td-p/6013


sirkalliemarie wrote:

Hi,

 

I have upgraded from a 4 Mbps Uncapped account to the 10Mbps deal for R799 2 months ago, I also have a D-Link router.

Never had issues on the 4 Mbps line even got 5Mbps at times BUT since my upgrade to 10 Mbps line my speed has dropped below 4 Mbps.

 

I am struggling for 2 months now to get Telkom to come to my premesis to test the line as the call center just keeps on recreating my port and resseting it, I have changed routers, cables you name it.

 

So my advise is stay on the 4 Mbps line for as long as possible, I am suppose to get up to 40 Mbps in my street but can even get 5 Mbps on my 10 Mbps line.

 

I am at a point where I just want to cancel the service, been with them for years but the past 2 months has been dissapointing.


 

Established Member
Posts: 8

Re: 4Mbps Telkom Home Unlimited uncapped deal

Hi 

 

I got a call from the store and was assisted by the lady that helped me the first time. 

 

They were excellent in resolving my complaint. 

 

I'm glad I can conplain and still keep a good relationship with them.

 

 

Thanks for seeing to my complaint Telkom.

 

Kind regards,

Harry

Frequent Contributor
Posts: 295

Re: 4Mbps Telkom Home Unlimited uncapped deal

Hello please share with us what Telkom did to resolve your problem?

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