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Member
Posts: 4
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5 weeks and counting waiting for a username and password on Vumtel/Telkom Fibre

ive been waiting 5 weeks ... yes 5 weeks fora  username and password for my newly installed fibre connection through Vuma AIR .. apparently its been system down , then migration issues then new account creation issues and short of blowing a fuse i want to leave .. and then brings the next problem, if i leave i will be billed for the next 12 months because the accounting department wont get the message that i want to cancel my account . Ive witnessed three clients at northgate walk in and argue cancellation of service that has been lodged with telkom over the last few months and all are still being billed and black listed for credit ? it seems like Telkom needs me to show them how neighbouring countries like Zimbabwe can have an isp (Zimbabwe online ) and provide service that is still better then telkom in a country that has been through alot more and in a worse situation then South Africa ? What im saying ... jack up you need to stop being a BIG BLOATED COMMERCIAL entity and start at the basics, customer relationships, customer satisfaction and communication throughout . If my vumatel fibre connection cant be installed tell me so im aware, if i want to cancel my contract tell me who to speak to so i can cancel it and make your communication channels link so that the ball isnt dropped . You have more the wiling and able staff and they are glad to help but your systems and infrastructure let you DOWN !!!!! TOO MUCH RED TAPE!

Valued Contributor
Posts: 847

Re: 5 weeks and counting waiting for a username and password on Vumtel/Telkom Fibre

Hi @nismoboy34

 

Sorry to see this happening  to you. The outrageous lack of co-ordination between Telkom service depts is way beyond frustrating .

 

We’re customers in the forum & unfortunately can’t help with service issues ( no Telkom support agents here), but if you do decide to persevere a bit longer to avoid cancellation problems then it might be worth a final hammering for the Telkom username/password .

 

An urgent complaint to ALL below Telkom support channels should get you results. Include your contract details, order number, related refs, case numbers,  dates, and any ticket number provided by Vuma to Telkom when Vuma installed your fibre. 

 

productpurchase@telkom.co.za 

support@telkom.co.za

 

Facebook: TelkomZA

Twitter:   @telkomza

 

We had similar issues migrating our Telkom adsl to fibre last year, now happy we stuck it out. Since all was resolved we’ve had zero problems +8 months - once it works it really works well.

 

Hope this is of some use - good luck.

Member
Posts: 4

Re: 5 weeks and counting waiting for a username and password on Vumtel/Telkom Fibre

I have emailed and called still waiting . Starting to loose patience as no method of resolution seems to work productpurchase@telkom.co.za doesn't work. The mail bounced back . Not sure what else to do I've never had to beg for a internet connection.
Member
Posts: 1

Re: 5 weeks and counting waiting for a username and password on Vumtel/Telkom Fibre

Hi , i need to cancel my lte contract asap but no one can help me cause i have fotgotten my pass word and user name its sucks

Valued Contributor
Posts: 847

Re: 5 weeks and counting waiting for a username and password on Vumtel/Telkom Fibre

Hello again @nismoboy34

 

Hope your line's been connected by now,  did Telkom eventually provide your user details ?

 

 

hi  @peter12345

 

For help with username / password recovery call 10210 ( early 8 am best - choose option 3 for the right dept. ) , or email support@telkomsa.net

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Member
Posts: 4

Re: 5 weeks and counting waiting for a username and password on Vumtel/Telkom Fibre

cancelled the account still no joy out of them and cant wait any longer i have given them over two months of patience....... very dissappointing !

Valued Contributor
Posts: 847

Re: 5 weeks and counting waiting for a username and password on Vumtel/Telkom Fibre

@nismoboy34

 

Sorry to hear no joy. Yep...  disappointing to say the least , not surprised you gave up.

You were concerned about contract billing issues - did they provide you with a formal cancellation ref ?

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