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ADSL 4mbps to 10mbps upgrade

It has been almost a month since i contacted Telkom for an ADSL speed upgrade and nothing has happened . Originally when i placed the order i was told it would take 7-14 days and i contacted them therefter , were the call center agent informed me they were only getting stock on the routers in a weeks time and a network technician has manually configured the speed.  Sorry if this becomes a long post but i really need some help.

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