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ADSL Application Order nr 310554179A Dated Oct 2018 rejected due to infrastructure (Benoni Gauteng)

Application was approved, but then cancelled due to no “Leads” available. Pre-existing infrastructure was destroyed, but could be restored with minimal cost. Just one Pole and few meters of cable, but my Order gets cancelled without even on-site evaluation. With a real steady decline in ADSL market share I would have thought that new potential customers would be embraced. Sincerely hope application gets reconsideration.

Or advise how to go about resolve, please
Regards Bennie (

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Posts: 847

Re: ADSL Application Order nr 310554179A Dated Oct 2018 rejected due to infrastructure (Benoni Gaute

Hi @Bennie1


Sorry to hear this - so frustrating that they cancelled without offering an alternative . 

I understand Telkom often won’t repair/ replace adsl infrastructure nowadays as it’s gradually being phased out , but will usually offer you an alternative connection, like FLLA . 


Unfortunately we can’t help with Telkom service ( we’re customers in the forum) but try their support options here :  Telkom Service Channels: How to get Help


Check what connections are available at your address on their coverage map


Change to fibre if at all possible - generally faster, more reliable and best future proofing,   but either way call 10213 to see what they can offer you, or post a message to a media support team below for decent response & feedback. 


Facebook: TelkomZA

Twitter:   @telkomza


Hope this helps, good luck - please let us know what happens.

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