on 10-11-2018 11:26 AM
Application was approved, but then cancelled due to no “Leads” available. Pre-existing infrastructure was destroyed, but could be restored with minimal cost. Just one Pole and few meters of cable, but my Order gets cancelled without even on-site evaluation. With a real steady decline in ADSL market share I would have thought that new potential customers would be embraced. Sincerely hope application gets reconsideration.
Or advise how to go about resolve, please
Regards Bennie (email@example.com)
on 11-11-2018 01:39 PM
Sorry to hear this - so frustrating that they cancelled without offering an alternative .
I understand Telkom often won’t repair/ replace adsl infrastructure nowadays as it’s gradually being phased out , but will usually offer you an alternative connection, like FLLA .
Unfortunately we can’t help with Telkom service ( we’re customers in the forum) but try their support options here : Telkom Service Channels: How to get Help
Check what connections are available at your address on their coverage map
Change to fibre if at all possible - generally faster, more reliable and best future proofing, but either way call 10213 to see what they can offer you, or post a message to a media support team below for decent response & feedback.
Hope this helps, good luck - please let us know what happens.