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Dc
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Posts: 1
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ADSL DOWN IN DOUGLASDALE

ADSL went down on Friday evening 4th March. I called the helpline to be told that they were doing upgrading work in the area. It would be back up on the 5th. It is now evening of the 6th and still nothing. Anybody else in Douglasdale having a problem? 

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Re: ADSL DOWN IN DOUGLASDALE

@Dc Should the problem persist, please use our Service channels to report the fault:

 

  • Contact us on our Social Media Channels
  • Chat to an Agent (an online chat with a Telkom representitive)
  • Reporta fault via SMS:    SMS "SERVICE" and your landline number to 30591. (SMS at no charge.)
  • Call the Call Center
    • Mobile: 081180 (free from a Telkom Mobile phone)
    • Home:   Sales - 10213  & Service - 10120 (free from a Telkom landline)
    • Business: Sales - 10213 & Service - 10217 (free from a Telkom landline)
  • Email us
  • Find a Store
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Re: ADSL DOWN IN DOUGLASDALE

My line went down on 18 February 2016 and is still down!  So frustrating.  Calls to the Service Centre give me the same response that the Technician is attending to the problem.  Until joining up with this forum I was not aware that the ADSL line in Douglasdale is/was down?  Has my line been by-passed in the fix?  Yesterday a technician called me and he was due to arrive at my house at 3.15.  He never did!  

 

 

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