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ADSL Headaches

Telkom installed a 10 mbps ADSL line at my house but since it was installed I've never had more than 5 mbps speed. Trying to contact them is a waste of time and leaving a call back message also does not work. Can anyone tell me if it is possible to increase the speed of my line as I can rather pay half for a 5 mbps line than to pay for 10 mbpsbut get less than 5 mbps.
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