on 24-05-2018 08:21 PM
on 25-05-2018 11:13 AM
I recall Telkom told you a cable issue delayed your adsl installation in Feb, did they mention what the initial problem was ?
Please post some details re what you may have checked already so that someone can help. First try rebooting your router , then run a couple of speed tests at different times of day to ensure your line syncs at the correct speed - do you hear any noise or crackling on your phone ?
Connectivity problems on ADSL services can be caused by many different factors, often making it difficult to pinpoint where the fault lies.
Some other things you could check on your home network :-
When your line is synchronising at lower speeds than it should, or if you’re experiencing intermittent drops in connectivity, one place to start is your DSL connection statistics - you can find them by logging into your ADSL router (look for wording such as signal-to-noise ratio (SNR), and line attenuation - sometimes referred to as resistance).
The higher the SNR the better, and the lower the attenuation the better.
• SNR should be at least 6dB, but preferably higher than 9 or 10dB.
• Attenuation/resistance should be below 55dB, but preferably lower than 45dB
While little can be done if your line attenuation is too high due to distance from the exchange or old copper line quality, there are a few things you can try to improve your SNR.
The first step is to eliminate any potentially faulty equipment between your ADSL router or modem and the telephone jack.
This includes POTS filters (often the cause of issues with DSL connections) and telephone line extensions. Such equipment is often first to get damaged when lightning hits your phone line, and to ensure they are not causing noise on your line they should be disconnected temporarily.
Other equipment connected to the same jack as your ADSL router or modem, such as telephones, should also be removed while testing.
If the source of noise on your line still not found : -
is your router or modem faulty? Try connecting another modem to see if you get similar SNR readings from it.
Electric fences. A faulty security fence can cause impulse noise on an ADSL link. This will cause the line to run errors and drop intermittently. In severe cases the ASDL line will not sync at all. Check for any arcing from the fence due to cracked or faulty isolators, as well as for plants or any foreign objects touching the fence.
Hope there’s something useful here , if not you may have to report another line fault .
Good luck - please keep us posted re what happens .
on 25-05-2018 11:05 PM
on 28-05-2018 11:44 AM
You’re welcome ! We’re also customers in the forum and can’t help much re service ( no Telkom support agents here) .
Sorry I don’t know much about the technical side, but I think ‘ V side’ issue relates to the line connections between you and the exchange . Your SNR is low which seems to confirm this.
SNR levels :-
6dB or below is very bad and will experience no synch or intermittent synch problems
7dB-10dB is fair but does not leave much room for variances in conditions
11dB-20dB is good with little or no sync problems
20dB-28dB is excellent
29dB or above is outstanding
Hope the router checks out OK at the store , but you may have to report another fault to get a technician to attend .
on 09-06-2018 07:15 PM
on 11-06-2018 10:55 AM
Thanks for your update. Sorry I don’t know much about the tech side, but it sounds like a line fault as you’ve tested / eliminated router problems. Presumably you have no POTS filter as you haven’t used a phone - is your router cable plugged directly into the Telkom point on the wall ?
Yes bad weather causes static, and / or moisture could be causing your line to drop if Telkom cable joints or connections are faulty - I gather thIS would be a fairly easy fix unless the fault is underground cables - but you’ll need to report another fault for a technician to come and check it all out your side.
on 05-12-2018 12:04 PM
I know this is an old post but for anyone who is still having this frustrating problem then this worked for me....
Basically, I have 4 laptops and a desktop running and , one of them would go into "Sleep" or "Hibernate" mode which would trigger the Power Saving function.... which by default (Windows 10) is set to switch off the Router..... so, it now makes sense why my internet kept on dropping...
Hope it works for you...