on 14-05-2019 01:11 PM
I have just received a call from a rude call center agent who said that you will not cancel my account. Is this the only way that you can keep customers ... blackmail! I have followed your website instructions but you refuse to cancel my account or give me back my deposit! What do I need to do to cancel this account?
on 02-07-2019 02:00 PM
I was quite impressed of the improvements made to Telkom but well the service is still shockily slow, incompetent and really a waste of everyones time and money.
I applied to move my ADSL line from my old residence to a new residence online. Before the date of moving I called and Telkom call centre consultant advised all was in order. The weekend before I called again and I was advised that the complex I moved into has fibre therefore they can not install ADSL and advised me to move to fibre bringing the price close to what I was already paying for my ADSL.
On the day set for installation the 5th of June a technician came through but he was there to install ADSL and had no knowledge of the fibre. Now its July I have called every second day getting promises that someone would call me. They sent a modem view courier but no technician. I have called and each time their agents say that there is nothing they can do. Then who can do it?
They say they escalated it to a Manager but there's no proof of these actions and there's is no progress. I called today and was told the same generic nonsense. No confirmation, no action just your order has been put through. Its two months now and I am unable to do my studies after work because of this idiotic, incompetent display by Telkom. I only got the connection for ease of studying. I have exams next month and don't have the time or energy to fighting with you lot everyday for them to install a service that I pay for by the way.
on 29-08-2019 10:04 AM
We need some help please, I need to upgrade us from ADSL to viber, can you revert me please, I 'm not interested in signing or agreeing with the ADSL account.Many Thanks
Good day to you, good golly, I wish I had your accounts manager or CEO's e-mail address, to copy them in.
I have some queries that I would like you to answer one by one please.
1) Your invoice indicate 3x DSL lines of which the one refers to a TIN no..... then, plus a discount. What is the TIN NO for.
2) I have done a reconciliation and I have noticed that I have paid you short and over and over, and that in May & June
you have overcharged me 301.65 rands. My understanding and misunderstanding is this,.........When I spoke to your
accounts department earlier today, the lady charge a very politly explain to me the following and I QUOTE, "mam we
charge you 200 rands everytime we re-connect your account, OH I asked, when did you block my account , when did you unblock my account,
and where did you charge me the R200.00 exactly. No mam she said, it's on your invoice. No where could I find a R200 re-submit
fee or shown separately on the invoice that I was punished for this",.......yet you have charged me on MAY & JUNE 2019 R301.65 yes its there on my
bill, amount changed( just added to my subscrition fee & usage line 1) with NO reason what so ever as to why you chainging amounts.
3) Please can you supply me with a written signature where I agreed too the fact that you MAY charge me R200.00 in this case R301.65 more
on my bill because I by mistake paid you late.
4) What exactly, and it vary from one moth to another do I get charge the below, I don't understand it quite.
|What is this for: ONCE OFF-CHARGES & SUBSCRIPTION|
Therefore Please explain.
I hereby now, and I hope you understand my reconciliation, as I see it as totally simple straight forward of my recon,
you will note that time after time I have overpaid you as well.
Can I kindly request, that you call me should you not understand the straight forward recon, I will kindly explain it to you.
Either than that I will appreciate if you could take my documents to your senior accountant and get my account credited.
I trust that you find this in order and appreciate your assistance.
Kind RegardsMr MA Wolmarans
on 04-05-2020 10:57 AM
Hello. we applied for the R899 upgrade during April 2020 but no one has called us regarding this upgrade and i see that telkom has removed it on they website. Please assist my number is 0837397968. Thanks
on 19-05-2020 01:53 PM
I want to purchase a Once-of Mobile Data Bundle
Once I have selected the bundle and click “Purchase”, I get the message:
Uh oh! Your balance is too low. Always check your balance to ensure you have enough to buy a bundle.
How can I go about Topping up this mysterious “Balance”?