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Member
Posts: 3

Adsl

I applied for my ADSL line on the 2nd of May 2018. On Monday telkom installed my Line, but without a connection. The technicial said that he is waiting for the CBS number and the manager Jacob must provide it, in the meantime I phoned and received this number he requested from Jacob, but now he says that my order is being cancelled and a new order must be greated! What the hell is going on?
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Valued Contributor
Posts: 847

Re: Adsl

Hi @Patrick89

 

Sorry to hear this but we’re also customers in the forum ( no other link to Telkom) - unfortunately can’t really help re service issues.

 

Telkom system process can take a few days to interface between installation, accounts & activation. I’m guessing your existing contract’s being replaced for the adsl installation to trigger the new adsl activation.

 

If no joy from the call centres try messaging your order refs & details to a Telkom media support team for escalation - they’ll send you decent feedback :

 

* Facebook: TelkomZA

* Twitter:   @telkomza

& email the same to support@telkom.co.za ( our similar issues were fixed after that)

 

Hope this helps.

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Member
Posts: 3

Re: Adsl

Good day

Thank you for the advice, i have tried all the above!
Yesterday and today the call centres just say' sorry we are offline' and
that is that!

The manager of this area doesn't answer my calls, when i phone from a
different number he answers, when he hears thats its me he just say I'll
call you back now, i make him promise and never hear from him again!

What must one do? I have waisted so much petrol and airtime on Telkom.

Regards
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Valued Contributor
Posts: 847

Re: Adsl

 

Hi @Patrick89

 

Good to see your installation was done today : 

 

https://community.telkom.co.za/t5/ADSL-VDSL-Fibre/Telkom-ADSL/m-p/16398

 

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