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Authentication Problem

My Netgear Wireless N-300 DGN 2200 Router's Internet light just shows RED. My DSL light is stable green. My landline works perfectly fine, but my internet not.


I've been on the phone with Telkom and Axxess. Both saying they can't find anything wrong on the lines or accounts. My account name and password is 100%. I took the router to a IT centre to be tested and they used all my account details in their centre, and everything worked fine.


Openserve came and tested a few things and also couldnt find anything wrong. They also didn't know what the problem was. They say its a Authentication problem.


I have resetted my router about 50 times now since the 23rd of September. 

Basic Settings:

PPPoE(PPP over Ethernet)

Username and Password correct

All the other settings set like they told me to.


When I apply, same RED light.


ADSL settings:

Multiplexing Method- LLC Based

VPI- 8

VCI - 35

DSL mode- Auto

When I click on apply, it just shows me a sad face. 


I also tried a broadband connection setup. It gives me a Error 651.


So yes, I serriously tried everything! 

Posts: 3

Re: Authentication Problem

So Openserve rocked up this morning. Phoned Telkom, asked for a Port recreation, and everything started working. 


What I can't understand is, when I phoned Telkom the 1st time and asked them to run a few tests and do the things they normally do when there are problems with the line, why didnt they do a port recreation???? Instead they tell me to phone Axxess and tell them there's a problem with their systems! 


Anyway, problem solved. 

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