on 29-03-2018 06:59 AM
on 29-03-2018 03:46 PM
You’ll get quick feedback if you post details with your order ref on a Telkom social media channel - their special forces support teams are most effective for rapid response and problems resolved satisfactorily in good time.
email the same to email@example.com
Hope this helps , good luck.
on 30-03-2018 12:23 PM
Thanks for info but you do need to post the details on Telkom media support channels for agents to attend .
The forum isn’t manned by Telkom service agents - we’re Telkom customers like you with no other link to Telkom .
on 11-10-2019 03:46 PM
The Reference Number for my job is 231214744.
If you read through the job card you will see that this has been going on for 3 weeks. Every time a technician comes out there is some sort of problem and they can’t complete the installation, then it takes another 2 days for someone else to come out, and so on and so forth.
I phone the call centre 10213 multiple times every single day and they either a.) don’t know what is happening, b.) they refuse to try and help me or c.) they do try to help but are unsuccessful.
All I want is for someone to pay attention and complete my installation. Just do what needs to be done and get it installed.
Now the latest was someone was supposed to go today to complete the cabling so the technician can go on Monday.
Nobody has been there today, so now Monday when the technician comes, he won’t be able to install, and again we’ll have to wait days to get another person out.