on 01-02-2018 11:50 AM
on 08-02-2018 11:39 AM
Unfortunately the community can’t help with service issues (we’re customers like you), but we can suggest some options you could try which helped us or others .
If you haven’t already done so, try posting your order ref with full details & dates on one of Telkom social media channels , their dedicated support teams are good & can usually escalate and/or send you proper feedback :-
Also might help to email the same details to email@example.com ( my issues were fixed after that )
Good luck , hope this helps.