11-03-2018 06:55 AM - edited 22-03-2018 10:47 AM
Our complex has finally been installed with fibre!
It will be interesting to see how well our experience goes with cancelling our Telkom services.
Luckily we are on a month-to-month non debit contract with them.
Our plan is to fill out and take the required form to the Telkom orifice and have them do their normal data entry as well as stamping the cancellation form.
We'll make sure they stamp our form so we have proof.
We'll pay the requried 30 days of service fee one last time.
I'll scan and email the forms to the usual email addresses ie.
Will let you know how things go so other people can avoid the frustration experienced by many customers wanting to escape the Hellkom hole...
on 12-03-2018 12:01 PM
Haha - good luck.
Been trying to cancel my service since last September.
I've tried calling, emailing, visiting in store. Wailing, kicking, screaming (you get the picture).
They just PROMISE they are dealing with it, hang up, forget they ever spoke to you and then repeat the process with the next customer.
on 22-03-2018 09:59 AM
i e-mailed on the 22/02/2018 cancelling this account with telkom. 11990377518, till to date not cancelled i also phoned visit store and nothing is heppening the last time they said i must e-mail to firstname.lastname@example.org bit still no action has ben taken they send a bill now say i owe R1752.90.
22-03-2018 10:49 AM - edited 22-03-2018 11:57 AM
Wow from what I understand you have to give them 30 days notice which includes paying them one more month.
Your bill seems high or is it normally this much per month?
07-04-2018 04:54 PM - edited 07-04-2018 04:56 PM
Ok so yesterday we filled out the cancellation form and emailed to the aforementioned email addresses.
Today we visited the Telkom shop and they stamped our cancellation form.
Luckily we are not signed up to direct debit.
Will let you know what happens in 30 days...
on 18-04-2018 01:24 PM
Received a call from Cancellations last week confirming our Telkom services will be disconnected on May 6th so time will tell.
He confirmed that we need to pay the recent bill and then after the cancellation date we'll be sent a final bill.
I am holding thumbs...