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Member
Posts: 3
Accepted Solution

Cannot access websites redirected to telkom portal

Everytime I try to access a website I get redirected to the  telkom customer portal and need to login. Even after login i still cannot access websites.

This started happening over the weekend.

 

This happens on all devices, 

Rebooted  and switched off  the modem 

Cleared out the  caches from the internet browsers

Happens with wireless or cable 

Modem shows connection to Telkom Exchange / DNS etc 

 

Telkom support ????  reboot the modem 

are the lights flashing   -->  all green 

 

 

 

Frequent Contributor
Posts: 399

Re: Cannot access websites redirected to telkom portal

Maybe you've used up your data?

If so you will be redirected to a webpage where you have to confirm you have used up your data and are now throttled.

 

Don't forget this is rip off Telkom so even if you're on an "uncapped" plan you'll still be capped.

I know, go figure!!!

Member
Posts: 3

Re: Cannot access websites redirected to telkom portal

Monthly data cap was used up :-(   decided to use out of bundle option, activated it online.. guess what it still doesnt work..

Phoned the support desk again. Was told to phone  the Sales department to activate. Does the sales department answer the phone .. No

Have to try again.. tomorrow 

So much for making things easier and simpler 

Regular Contributor
Posts: 498

Re: Cannot access websites redirected to telkom portal

@faizel, if this is ADSL then you can buy some data online with your credit card at www.telkomsa.net

Member
Posts: 3

Re: Cannot access websites redirected to telkom portal

Thanks, thats what  I had to do.

 

According to Telkom Sales,   enabling the "Out of Bundle" option via the customer portal doesnt work.. Nice one Telkom 

 

@ Telkom if the "Out Of Bundle" option on the portal doesnt work,  remove it or inform  your customers. 

Update your Technical Support Teams as well, it will save everyone time and money.

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