on 02-01-2018 02:43 PM
This is terrible service.
I ordered telkom fibre 6 weeks ago .
A technician came to my house yesterday after disconnecting my line and adsl without an appointment or any form of ID.
When asked for ID they just left the street.
I now have no line or internet which is needed for business.
I phoned the call centre after being put of hold for hours and was told that the fault depertment is not responsible but the sales department.
I then phone the sales department and spoke mariam pillay (the supervisor).
She advised that the earliest the next appointment would be 3 weeks on the 8th of Jan and the technicians are off on leave. All of them!
She advised if i was this unhappy i should just cancel the fibre and wait months for my old line back.
How can you even hire such rude staff ! This is the worst service.
I am not left without any line or internet because of Telkom and Openserve's terrible service.
I demand my line and internet back until the fibre is installed.
Else install the fibre.
on 03-01-2018 10:33 AM
My telkom line died on 09/12/2017. call logged and up to date no resolve. Keep on being fed the same " as soon as a tch is assigned, they are working on the problem, there is a bulk problem, "we weill make an apointmnet" run around. I am paying for a 4 meg line and getting 0.02 up to 2.13 if I am lucky.
Was told by service centre the line speed is not guaranteed. lol
any one out there information on whom to contact for a repair ?
good luck - this is the worst service I have vere come across