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Complaint about service delivery

Hi im not sure where to put an official complaint in but I ordered home phone and broadband in January which was a good deal for R610.00 4mb line with free LIT box , FREE ROUTER , FREE RAGE EXTENDER and FREE MODEM WITH 1gb data...however I am yet to receive my sim card for the modem and have been requesting it from January. I have also not received my rage extender aswell which I also requested along time ago. I am still paying the full price for services that I do not have and  thats purely why I took the deal because it was a good deal however turned into false promises. Please can you look into this??? also I have tried to follow a complaints process with you guys but it seems as you dont have 1 apart from the community fixing your issues... contact number 0659722640 anytime during the day

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Posts: 847

Re: Complaint about service delivery

 

Hi @Sachin213

 

We’re customers in the forum -  sorry to hear of your disappointment ,  but only a Telkom support channel can attend service issues - options here  :-

https://community.telkom.co.za/t5/Announcements/Telkom-Service-Channels-How-to-get-Help/m-p/1768#M13

 

A Telkom store consultant may be able to help, or message your complaint to a Telkom media support team - they’re good for decent feedback & results :

 

Facebook: TelkomZA

Twitter:   @telkomza

 

Hope this helps.

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