on 22-11-2018 02:35 PM
Good day
Please can I get some help. I recently requested fibre to be installed on my property. The guys from vumatel did the instalation on 17 November 2018 and telkom dropped of the modem on 19 November via courier. I phoned the call centre to connect and was told that i needed to speak to the sales team. I called the sales team, they said I need to speak to vumatel. I called vumatel, they said I sould speak to telkom. This process is going back and forth. Two days ago, I called back and spoke to a Telkom sales team member and was told that I needed a VT number, I did not receive such details. Vumatel did provide me a reference number (not VT) which I gave to the telkom representative. The call was made from my cellphone and lasted close to 50min. Eventually the person advised that she loaded my details on the system, and a representative dealing with fibre will call me within 24hours. Its now 2 days. In total its 6 days and this fibre has not been sorted out.
on 22-11-2018 02:43 PM
Good day
Please can I get some help. I recently requested fibre to be installed on my property. The guys from vumatel did the instalation on 17 November 2018 and telkom dropped of the modem on 19 November via courier. I phoned the call centre to connect and was told that i needed to speak to the sales team. I called the sales team, they said I need to speak to vumatel. I called vumatel, they said I sould speak to telkom. This process is going back and forth. Two days ago, I called back and spoke to a Telkom sales team member and was told that I needed a VT number, I did not receive such details. Vumatel did provide me a reference number (not VT) which I gave to the telkom representative. The call was made from my cellphone and lasted close to 50min. Eventually the person advised that she loaded my details on the system, and a representative dealing with fibre will call me within 24hours. Its now 2 days. In total its 6 days and this fibre has not been sorted out.
on 24-11-2018 11:19 AM
Good morning
I have been trying to get a fault resolved by Telkom Mobile for two weeks. I have phoned several of the numbers listed here with no success.
I have spoken to 5 different people, none of whom have been able to resolve the issue.
The first person (Kevin) assured me that he was logging the fault and Telkom Mobile would notify us of the progress within 48 hours.
We heard nothing and the problem persisted.
I phoned twice more and eventually spoke to Kenzani who told me that Kevin had not logged the fault. She then logged it and gave
me a case number and told me that we would be notified of the progress within 72 hours. 72 hours came and went and we heard
nothing.
I have just spoken to Xololile Buthelezi who has told me that the day I phoned doesn't count as part of the 72 hours which renders the 72 hour promise pointless and only serves to create further frustration.
We are being charged for a service which we are not receiving and it would seem that Telkom Mobile has no interest in rectifying the problem.
If this is the case then we will be returning to MTN, where we had to pay slightly more but received excellent service.
Thus far, Telkom has given us nothing but headaches.
on 13-12-2018 11:10 AM
Hi there, I am in the same boat, don't know who to contact anymore at telkom. I applied to convert my adsl line fibre. My 2 neighbors who applied with me got connected within two days, yet I am kept waiting now for 7 days. Everyone in sales is waiting for the order to be closed but nobody knows who is going to close the order. Most pathetic. I have given up!!!!
i have made about 25 calls already and nothing, blank wall.
on 27-12-2018 07:54 PM
on 19-01-2019 09:28 AM
I recently took up a uncapped data internet contract from Telkom i received a router and the telephone line was installed, i also received a sim with 1gig data on it. I have been struggling to activate this sim, i went to the local store where i was printed page with the directions. i tried to do that but the system then said the service was not available. i bought airtime to and called 10210 no the 2 people i spoke to where so unfriendly and disinterested to help. i still have not activated my sim as i am struggling to find help from your call centre agents. Can you please help as this is becoming quite frustrating and i just want to activate a sim that telkom gave to me.
Please please help me.
on 06-02-2019 01:30 PM
on 20-02-2019 01:09 PM
on 21-02-2019 11:55 AM
on 01-03-2019 04:04 PM
i just want to add to the message,
telkom is **bleep**ing useless there is no other word. This is a compnay totally run down and must just close down and let everybody working at telkom get fired
no other owrkds useless
they have closed my service request because its been fox, what has been fixed.....nothing has been fixed
there is no service
telkom is F......ing USELESS !!!!!!!!!!!!!!!!!!!!!!!