on 19-06-2019 02:01 PM
I called in on the 19 June 2019 to buy 20gb data bundle once off on two number, The agent on handling the call purchase lit music streaming data which is not what I purchase (call 01 Lusada Luvalo 10 June 2019), upon the next call trying to correct this (Call 02 Mamathe 19 june 2019) I am poorly handled, waited over 40mins to sort the call only to be told I should switch off my data until this is sorted as if it is my error that lit music is loaded intended on once of data bundle 20gb for R355 I made sure all I was said clearly.
So now because this is my error i must wait for 72 hours until this is resolved.
I paid using my money for LTE to LTE data bundles, your error should not inconvience me any how.
I use the data for business purpose, now as I customer I am sufferring .
I used my money to purchase what you guys promised to be 20gb data bundles for R355. This is not what I have received.
Please note I will be formal complain with the watchdog because I am not getting any joy dealing with Telkom.
on 03-07-2019 10:45 AM
I no longer know who to contact or what to do. I had contract with Telkom on the following number 0614890110 I have been calling telkom call center from January 2018 with nor assistance or respond. The agent will promise to revert back to me within 72 hours until today I`ll waiting for the 72 hours. On the 15 May 2018 I then went to telkom Shop at Witbank Highveld Mall to enquire about the servive not received, they could not assist until I decided to cancel the contract I filled in the form and send to Telkom for the service to be terminated because they have been deducting my money but no service received. On the 13 November I`ve resend the request to terminate the service still nothing was done Telkom kept on deducting my money without service. On the 18 June 2019 I walk in again to Telkom shop asking them to terinate the service I could not be assisted I then called call centre I was given a Cancellation case number 446895121A when I follow up the cacellation is done but they put me on prepaid servive saying I`m laibale for the prepaid service, I then told them I can not pay for a number I`m not using.
I then request reimbursment I was given a wrong case number 352515918, when I follow up I was told the case number does not exist, they gave me another case number 28883269 when I follow up I was told this case number is not related to my enquiry, they gave me another case number 29012084.
I would like some feed back as to when will I be reimbursed the total amount Telkom was deducting from me while I was not receiving any service but headache, I am very frustrated.
Some help would be appreciated!
on 05-07-2019 10:29 AM
ref 224 293 024A
We have relocated and are very frustrated that we do not have a telephone line and are finding it very difficult to do business.
This is a detail of my telephone calls to Telkom
- 30 May - Requested a new at our new address
- 13 June 2019 (14h47) - Followed up on line, Telkom reported that they were unsure of our unit number which I then gave them
- 20 June 2019 (10h20) - Telkom said to give them another 48hours to 7days
- 25 June 2019 (14h28) - Telkom said they will accelerate job
- 1 July 2019 (08h50) - Telkom said they will get the agent dealing with our Job to call me back (which never happened)
- 3 July 2019 (various times) - Telkom will send requested to person dealing with our account and accelerate our job
- 4 July 2019 (various times) - Telkom will accelerate the job
TODAY WE STILL HAVE NO SERVICE OR RESPONSE FROM TELKOM.........VERY WEAK SERVICE!!!!!!
on 09-07-2019 05:57 PM
I can relate to so many of this experiences....
My wife and i do not know what to do any more....
Not even any feedback on hellopeter, niks!!!
How do i get through to these people!!!!!!
on 25-07-2019 12:31 PM
Telkom has cancelled my adsl line 3 days ago for no reason. I have spoken to technical and sales, plus +/-5 technical managers. They have pass the buck from technical to sales and back to technical again. they have even blamed my ISP [mweb] for the cancellation off service, which mweb call center agent laugh it off. I have had 3 requested call me back 2 from technical managers whom personal said they will follow up. On Tuesday evening, i had spoken to technical manager whom had told me that there procedure taken by the other technical manager was not the right solution to resolve the issue, and that he will email, IT department and have them almost immediately which was on Wednesday between 8am and 5pm. Which never happened. So yesterday evening i had spoken to another technical manager @ about 5pm and he told me that he would followup on the problem and call me back before 7pm, which never happened. Today is day 4 still not resolved.
on 02-09-2019 09:38 AM
See below highlighted in yellow (you confirmed that the account is up to date).
I visited your West gate branch on Saturday and was advise that the account is still suspended, why when you said the account is up to date??? This will be the 3rd time I need to go to your shops with no success!
I contact you people from the store and was told I must wait another 24hrs…you pathetic store service agent (Kelebogile) was supposed to call me on Sunday regarding the unsuspension and up to now , no contact.
From: firstname.lastname@example.org [mailto:email@example.com]
Sent: 29 August 2019 09:41
Subject: Mobile Customer Service Response to your Request Reference :_1728655.
02-09-2019 04:27 PM - edited 02-09-2019 04:28 PM
Good Day Everyone, Please let me know if anyone has any Data Contracts with Telkom which include Promotional Data as Telkom is no longer using the Promotional Data and taking Data from the New Month. I am checking if anyone else is also experiencing the same issue with Telkom.