on 27-11-2019 10:55 AM
To Whom It May Concern.
I upgraded my Fibre Contract in August 2019, from a 10mbps to the special that was on in August to the 20mbps line, LIT Box and Router for R899 per month. The order was processed online and the line was upgraded and the LIT Box and Router was dispatched with Courier It (THD00468295) on the 2nd of August. The Courier was hijacked and a case was opened at Wierdabrug Police Station , case number 80/8/2019. I have been trying since August 2019, to have these units removed from my account and have new units issued. I have made numerous phone calls to Telkom Sales, where they only can refer me to a Senior Consultant to phone me back within 24-72 hours. To date no senior consultant has called me back. The sales consultants make an urgent note every time I phone and still nobody contacts me. I am paying for the LIT Box and Router for which I dont have. I need this problem resolved urgently. Thank you
4 weeks ago
Not sure to whom this email is directed.