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Member
Posts: 2

Could you possibly answer the phone on 10210?

Yesterday I called and waited 25 minutes to be helped. Once someone eventually answered your system was offline and I couldn't be assisted. Today I have been on the phone for 35 minutes and I am still to get through to a sales consultant. The reason for my call is because the last time I phoned I upgraded my account to the 10MB uncapped account. The line was changed but my Uncapped account wasn't upgraded so for 15 days I only got 4MB speeds. This after I was assured BOTH were changed.

So in summary:

 

- Please hire more people to answer calls.

- Make sure these people are competent.

- Please make sure your system is actually online.

 

Thanks

Occasional Contributor
Posts: 120

Re: Could you possibly answer the phone on 10210?

Rendier,

 

Telkom doesnt come here.

 

Try the alternative service/complaint channels on the link below:

 

https://community.telkom.co.za/t5/Guides/How-to-get-help/m-p/137#M7

Super Admin
Super Admin
Posts: 128

Re: Could you possibly answer the phone on 10210?

@Rendier This is not one of our service channels, so we are not manning it with service agents. It is rather a peer 2 peer support site.

 

Try some of these options

 

  • Contact us on our Social Media Channels
  • Chat to an Agent (an online chat with a Telkom representitive)
  • Reporta fault via SMS:    SMS "SERVICE" and your landline number to 30591. (SMS at no charge.)
  • Call the Call Center
    • Mobile: 181180 (free from a Telkom Mobile phone)
    • Home:   Sales - 10213  & Service - 10120 (free from a Telkom landline)
    • Business: Sales - 10213 & Service - 10217 (free from a Telkom landline)
  • Email us
  • Find a Store
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