on 01-01-2016 11:01 AM
hope somebody can tell me if this is normal. I have a 4Mbps adsl line subscription. My router is currently syncing at Downstream Line Rate (Kbps): 5115
My pings are timing out at the 2nd hop
racing route to www.telkom.co.za [18.104.22.168]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 22 ms 20 ms 27 ms ipc-1-up.south.dsl.telkomsa.net [22.214.171.124]
4 19 ms 35 ms 24 ms ipc-aggr-1.south.dsl.telkomsa.net [126.96.36.199]
5 18 ms 21 ms 34 ms wblv-ip-hsll-1-wan.telkom-ipnet.co.za [188.8.131.52]
6 42 ms 49 ms 43 ms 184.108.40.206
internet speed is slow and international ping is 400ms+
Solved! Go to Solution.
on 05-01-2016 03:36 PM
There are so many things that can go wrong and cause delays/slow downloads etc.
My troubleshoot process:
1. Reset the router - Switch it off for 30mins, this will also reset your port to the internet. This solves 95% of most issues.
2. Sign in with a guest account from any ISP - This will rule out if it is your data package or actually your line. If the speeds improve, it is safe to assume that is is the data package is your problem. If not, there is an issue with your line.
3. At this stage, you have done what you as the user can do to troubleshoot your internet connection so you would need to contact your ISP.
Hope this helps!
on 05-01-2016 04:12 PM
@champ like @Quint77 said, there are a lot of variables. In this case the 2nd hop is not timeing out. It is usually the exchange and has ICMP (ping) traffic disabled, so it does not answer but still routes the packet.
Your tracert times attached were within spec. International hops will increase to about 300-400ms.
Also always do a speed test at www.speedtest.net
Variables could also be