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Member
Posts: 2

DSLAM oversubscribed

Fault ref: 204cwk011117,  Escalation 1032168 

 

Internet unbearably slow, only getting 1.2Mbps download on 4Mbps home unlimited.

 

Have logged a few incidents with Telkom for this. Unfortunately Telkom keeps closing the incidents with no resolution/feedback to me.

 

Technician has been onsite and reported: line, my equipment ok. Line able to support 10Mbps (SNR, Attenation). Problem is oversubscribed DSLAM at Telkom exchange.

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Valued Contributor
Posts: 847

Re: DSLAM oversubscribed

Hi @dlennox,

 

If you haven’t already tried it might help to call 10210 for a port reset . Takes a couple of minutes - changes your DSLAM port . That worked for me when my connection kept dropping after a speed upgrade.

 

Then if no joy try posting your fault ref with details on one of Telkom media channels- think they respond quite quickly :

 

Facebook: TelkomZA
Twitter:   @telkomza

 

Hope you get sorted soon.

Member
Posts: 2

Re: DSLAM oversubscribed

Thanks for the reply, but the DSLAM is horribly oversubscribed. Have requested many port resets with little improvement. also reported on their fb page.

I have logged numerous faults. Telkom systematically closes them after a  few weeks with no feedback.

Non existant customer service. Very frustrating.

Valued Contributor
Posts: 847

Re: DSLAM oversubscribed

Hi @dlennox,

 

Sorry to hear that ... if you haven't already tried - it might help to email details & a new 10210 fault log ref. to support@telkom.co.za . 

 

 

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