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Member
Posts: 3

Does R799 10M Fibre include Internet?

I am having a Telkom 10M Fibre uncapped R799 deal.

 

But in my monthly bill, the total amount is exceed R799, it shows like this:

 

Fibre line rental 10mbps --- R 538.60

Home uncapped 10mbps --- R 503.51

 

None of the number meets the R799, but together it is more than R799.

 

Can anybody explain how Telkom Fibre billed? 

 

And for the R799 10M uncapped fibre, does this include the Internet service or only Line Rental?

 

Please somebody help, they have billed me 2 month already.

 

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Posts: 206

Re: Does R799 10M Fibre include Internet?

Hi @vn198651 You should be getting this deal for R799 for up to 10mbps fibre and uncapped data. See link below. Please message me your service number and contact details. I'll direct it to billing to assist you further.

 

https://secure.telkom.co.za/today/shop/home/plan/fibre-uncapped-internet/

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Member
Posts: 3

Re: Does R799 10M Fibre include Internet?

[ Edited ]

Hi TWL, Thanks for your reply, hereby is my account information: Service Number: 

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Moderator Moderator
Moderator
Posts: 206

Re: Does R799 10M Fibre include Internet?

Hi @vn198651 i edited your post. Any person or account details should be sent via private message. My bad there. I've directed your info to a consultant that could assist you further.

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Member
Posts: 3

Re: Does R799 10M Fibre include Internet?

Hi TWL, Happy new Year! Is there any update for my case? I noticed that they still cost the same money as before in 2017 January... BR
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Member
Posts: 1

Re: Does R799 10M Fibre include Internet?

I have the same problem.

 

After 30 minutes of holding for the call centre, they were off-line and told e to call back later.

 

Billing issue still not resolved.

 

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