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Member
Posts: 4

Downgrade problems

In December 2015 Telkom offered me an upgrade from my current 4MB to 10MB.

I specifically asked if this was available due to the distance from my property to the exchange.

Telkom confirmed that it was indeed available.

According to the technicians that have since been to my house for faults, I have never received 10MB and will not receive this speed until Telkom upgrades their infrastructure. So they are recommending that I go back to 4MB.

On the 20th Jan I tried to downgrade back to 4MB. Telkom did not contact me.

On the 3rd Feb I tried to follow up on the downgrade and apparently it still hasnt been processed.

I am being billed double what I used to pay for a service I never got.

I am in desperate need of assistance.

Regards

Highlighted
Occasional Contributor
Posts: 140

Re: Downgrade problems

Hi Minisun

I will send your request onto the relevant parties.

I don't want to hand out the support email address on this forum, so when I get a reply I will post it underneath this one.

All I need from u is your ADSL line number and your Telkom ACC number

Please Mail it (and don't post on this forum!)

to:

Bob.Weave@Yahoo.com

 

Regards

UncaPaul

Highlighted
Occasional Contributor
Posts: 140

Re: Downgrade problems

Hi Minisun

I will do this @minisun so that you get a mail to tell you you have a reply

 

A ticket has been issued for your problem

it is:

Support #897526

 

I will inform you of developments

 

Regards

UncaPaul

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Established Member
Posts: 16

Re: Downgrade problems

Oh, Minisum, once fixed do call telkom billing and ask them to give you a rebate for the time you have paid for a 10Mb line but was only receiving 4Mb. They will investigate. It does take time though but they will do it. Just monitor you account statement.

Highlighted
Member
Posts: 4

Re: Downgrade problems

Thanks very much. How long does it normally take to resolve something like this? Not the billing ...just the downgrade

Highlighted
Occasional Contributor
Posts: 140

Re: Downgrade problems

From Siyanda Good Day Thank for contacting Telkom Technical Support/Telkom Idirect Please advise whether this query has been resolved Hi Minisun Has the Problem being resolved? Regards UncaPaul
Highlighted
Member
Posts: 4

Re: Downgrade problems

Hallo. No one from Telkom has phoned to confirm that this issue has been resolved.

As far as I'm concerned this is still a problem and has NOT yet been fixed.

Thank you.

Highlighted
Member
Posts: 4

Re: Downgrade problems

Hallo. It's already the 1st March and my issues have yet to be resolved. No calls from Telkom. No feedback. Nothing.

Highlighted
New Member
Posts: 2

Re: Downgrade problems

I have this exact problem - Please can someone contact me to discuss what to do - I have tried to raise a dispute with telkom but it was dinied..

janinesyme@gmail.com

 

Thank in advance

Highlighted
New Member
Posts: 2

Re: Downgrade problems

Hi there

 

I have the same problem - I am paying for a 10mb line but only have a 4mb line installed I have been trying to change this for a year...I just want to download to my actual line which is 4mb..Please help.

 

Thanks Janine

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