on 27-04-2018 08:23 AM
I have Logged a fault in January this year already. I have phones TELKOM quite a few times and how many times must you PHONE, BEG or ASk??????
TELKOM DO YOU BEG FOR YOUR MONEY EVERY MONTH??????????????? NOOOOOOOOOOOOOO YOU DONT!!!!!!
I phoned 13-03-2018 AND NOTHING happened
I phoned AGAIN 14-03-2018 and YET NOTHING happened
REF: 302CTK140318 HAS BEEN SOLVED BUT IT WAS FOR THE SAME REASON AS REF: 272CTK260118 BUT THEY DID NOT FIX THE THING WE HAVE ASKED FOR. WE HAVE A BUSSINES ACCOUNT WITH YOU BUT THIS IS THE TYPE OF TREATMENT THAT WE MUST GET FROM YOU!!!!!
WE ASKED FOR A 10MB/S LINE BECAUSE AT THIS STAGE WE ARE ONLY GETTING OUT 1.2MB/S SPEED.......... A BUSINESS CAN NOT CONTINUE AS NORMAL WITH THAT SPEED.........
THE OTHER 2 DATES I WROTE DOWN PHONING THEM WAS ON THE 22-03-2018 AND 26-03-2018......
PLEASE WE ASKED FOR A TECHNICIAN TO COME OUT AND FIX THIS BULL DUST THAT WE ARE DEALING WITH.....
OPPOSITE VAAL MALL IN VANDERBIJLPARK...... IN A BUSINESS PARK!!!! GET YOUR SERVICE BACK PLEASE
on 27-04-2018 04:05 PM
Don't feel alone about the pathethic service that we receive.
I've been waiting for an issue to be fixed with my mail since February. All you keep getting is a new reference number every time you reply, I've now got dozens of them 1964523 (22/2/18), 1984980 (28/02/18), 20017068 (12/3/18), 2951365 (16/3/18), 2952783 (16/03/18), just some of them. The only mail addresses I could find were for Investor relations and webmaster, and the secretariat, als not even a response from them.
Even tried to phone a couple of times, even spoke to a supervisor, even thoiugh I had to phone back to get him, call you back in 5 minutes, became me phoning back 3 hours later. We know what your problem is, 6 weeks later it is still not fixed.
They don't even keep a log as you have to keep repeating to each idiot the same thing everytime you get one.
Now I know why everybody is signing up for internet access with a different service provider, or ditching their phonelines for cellphones.