on 21-02-2018 01:10 PM
on 22-02-2018 11:02 PM
Good grief - sorry to read this nightmare stuff you’re going through. Unfortunately the community isn’t manned by Telkom service ( we’re customers like you) - but you’ll get results if you post all of this to a Telkom social media channel - their support teams are usually quick to make things happen - also email the same to email@example.com
You must be climbing the walls - hope this helps you to get decent response & action. Good luck.
on 23-02-2018 10:50 AM
Just a thought @FosterJ- when you said "Subscribed to Smart Home Advanced Package" did you mean an upgrade in December or your current existing contract which was running when the line went down ?
on 23-02-2018 01:14 PM
on 24-02-2018 07:24 PM
OK then if it wasn't an upgrade there wouldn't have been a username / password change. It's not acceptable - especially that you're apparently now being billed for another subscriber's service .
Hope your email to Telkom support triggers proper action.
on 24-02-2018 07:57 PM
on 24-02-2018 08:58 PM
Vox must be partnered with Telkom for the line - I've seen other ISPs willing to help data clients by contacting Telkom directly , would they do that for you - maybe worth a try ?
Either way would suggest keep resending your mail to support. Every day . They used to send a ref. sms almost immediately.
Your patience will surely pay off eventually - this is beyond ridiculous !