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Fibre line speed upgrade and as slow as before

Just upgraded my fibre connection from 10Mb to 20Mb  and only getting same or worse speeds than when I had a 10Mb line.

Uploads averaging 11Mb, downloads averaginging 9Mb.

 

Had my line re-synched twice but no improvement

 

Does Telkom not have capacity in Pretoria East (Equestria) to handle 20Mb fibre..?

 

 

 

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