on 02-03-2016 10:06 AM
I thought I was one of the lucky ones when Telkom announced they are rolling out fiber in my area... but have never been so frustrated in my life.
Fiber is now active in my area... my neighbours across the street have it, in fact most of my neighbourhood has it but for some unknown reason my side of the street still shows "planned"
In december (i.e. two and a bit months ago) the telkom technicians requested access to my yard and put fibre across the telephone poles. They installed a new fibre switch at the box and everything but because the "coverage map" shows my side of the street is not active no one wants to help!
Please please please just let me know what is going on? Anyone else run into this?!?
on 03-03-2016 10:36 AM
Sounds very frustrating. The only positive comment I have for you is to say you are not alone - a few weeks ago I saw a similar post from @bear911 but I just checked and see that no-one has responded on that yet.
There have been some comments on the fact that the coverage map doesn't get updated frequently enough, but I think it would be fair to say that despite the big push on getting fibre rolled out, the systems are not yet where they should be. As it is they only have a few thousand households rolled out on Fibre and I think many of these are part of fibrehoods where the people in the neighbourhood are managing this together ... might be wrong, but this part of their service still seems very immature, and without too much clarity.
While you struggle through it remember those of us, who are not EVEN on any plans for fibre yet, no idea - i don't even know the decade or century when I am likely to get it in my neighbourhood...
on 03-03-2016 01:36 PM
just an FYI. The coverage map is updated weekly.
At times it might seem confusing that fibre is across the street but you can't get. It depends on the way the network is deployed and might not be physically possible yet depending on how cabling is run to street cabinets (SDC) or Distribution Points (DP).
We are busy with a massive drive to roll out fibre, so it is just a matter of time
on 03-03-2016 01:56 PM
on 03-03-2016 02:11 PM
@NC - something doesn't sound right here. Didn't see the picture from Edgar but he can't be that close to the box, where they actually gained access to his property to implement for others but he is not included? Surely there should be info at your disposal that can pinpoint what the actual progress is in his area?
on 03-03-2016 02:14 PM
Also - if the map is updated weekly why is there no indication as to what has changed? I think it is disingenious to update a map such as this without versioning or a slightly longer term view? I have asked before - why can we not see a map that says this is planned for 2016, this is planned for 2017 and this is where we plan to be in 2020 ... it is just a plan and we know it will change but NOTHING is shared to help people know where they will end up ...
on 04-03-2016 12:57 PM
on 04-03-2016 02:19 PM
It's slowly driving me bonkers... the rest of the neighbourhood is flying (fiber) and i am stuck on ADSL which is super slow becuase I am on a terrible exchange (can't even get 2.5 mbps even though i am paying for 4 lol).
See images here:
This is the box in my yard:
Actually i have two boxes in my yard
This is were they are positioned at the back of my house (x marks the spots):
This is the current coverage ma
on 04-03-2016 02:25 PM
@bear911 would be even beter if i didn't have the cable and switch - at least then i could understand why I have no connection. Almost want to climb the pole myself and see what is going on there - hehe