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Member
Posts: 2

Hi All

Please assist

I am told by my local telkom tech that my 2meg line has a 1.2meg restriction this has reduced my adsl line speed from 1.6 tp 1.8 Mbps down to 0.9Mbps and cannot be changed locally only by a Derick Finlay in Cape Town & he is unavalable.

I have had this problem sins 7/12/2015 and only after many phone calls and 2 fault ref did some one come out today & explain this to me .

Where to from here

Regards

John

Occasional Contributor
Posts: 120

Re: Hi All

@Johnquail as long as you are paying for a 2meg line you must insist on a 2meg service - usually around 1.7Mbps. If Telkom cant deliver a 2meg service, then they must stop charging you for it.

 

Use the alternative service and escalation channels below if necessary:

 

  • Facebook: TelkomZA
  • Twitter:   @HelloTelkom
  • Chat to an Agent (an online chat with a Telkom representitive)
  • Reporta fault via SMS:    SMS "SERVICE" and your landline number to 30591. (SMS at no charge.)
  • Call the Call Center
    • Mobile: 181180 (free from a Telkom Mobile phone)
    • Home:   Sales - 10213  & Service - 10120 (free from a Telkom landline)
    • Business: Sales - 10213 & Service - 10217 (free from a Telkom landline)
  • Email Telkom
  • Find a Store

 

 

Member
Posts: 2

Re: Hi All

Sorry for the long delay on your reply but been away .the problem boils down to a telkom restriction of 1.2meg on my line if took 34 days to find this & get it sorted done on the 8th now when iget back it seems to be restricted again.

Occasional Contributor
Posts: 140

Re: Hi All

Read My ASSIA post

Regards

 

UncaPaul

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