on 30-01-2018 01:58 PM
on 31-01-2018 06:59 AM
I empathise with you. I also joined this group to see if there were solutions to the poor resolution of faults and possible working escalation paths. (My problems have been solved in the mean-time but they dropped my one number from the network for two weeks and then 3 of my numbers for two days. I have had a family mad at me for doing Telkom again knowing that they always have problems.)
From looking through past complaints I believe many others are also seeking a platform to be able to assist in getting issues resolved.
The standard response from the administrators of the group is that this is not a complaints forum and there is no-one allocated to assisting to escalate. Their suggestion is that you use facebook or twitter to get help.
I don't do either facebook or twitter. There needs to be a better way to discuss practical soltions to what seems to me a very hit and miss process of resolving issues. I don't understand what sane company would ask their customers to air their dirty laundry on facebook or twitter
Does anyone have any practical suggestions how to escalate issues? I have not found the channels available to be successful. Perhaps we could get one of the facebook/ twitter representatives to assist?
Alternatively are there practical suggestions for Telkom to improve their service?