on 30-12-2017 01:01 PM
I'm at the point where I want to cancel my Telkom line.
Ive been upgraded twice from a 10 Meg line (adsl) to a 20 Meg line just to be automatically downgraded shortly there after.
After spending hours on the phone nobody can see any upgrade on my line. When i asked for a reference nr each time i was told
no to worry as everything is on record. I logged a fault on the 27th Dec and got a call now stating that im only on a 10 Meg line.
What more must i do..they upgrade me and then downgrade me...with no evidence. My line was tested and can do 20 Megs.
Lte not available yet...
This is so rediculous!!!
on 01-01-2018 05:59 PM
Confirm if this a ADSL 20 or VDSL 20. A VDSL modem can do ADSL but not vice-versa.
Telkom sold us a VDSL 20 but we only have an ADSL modem. We were without Internet for THREE WEEKS. Eventually we went back to ADSL10Mbps!