05-03-2018 11:03 AM - edited 05-03-2018 11:07 AM
it has been going on 2 months that I have no internet connection at home. The line has a intermittent connection issue. Escalations upon escalations, still no correspondence of a possible date of resolution. Does the cable department exist or is this an imaginary department? I depend on my ADSL line as I work alot from home. I need answers rather than escalations!!
on 05-03-2018 01:00 PM
If you haven't already done so, you can try to eliminate any possible problems on your side from this guide
Is your phone line is noisy / crackly ? If not , it might be your router - try testing the line on another router if you can.
Then If none of this helps post your fault & escalation refs with details on a Telkom social media channel - their dedicated support teams usually attend quickly and send you proper feedback:
and email the same to email@example.com ( my issues were fixed after that )
Hope this helps. good luck
on 06-03-2018 07:36 AM
07-03-2018 11:42 AM - edited 07-03-2018 11:44 AM
Good the fault's being attended, but yes it can take a while- I understand it's often difficult to identify where the problem is on line faults.
The forum isn't manned by Telkom service agents - we're customers like you , but you could follow up social media team progress by emailing the fault ref & details to firstname.lastname@example.org ( my issues were fixed after that ).
Hope you're reconnected soon .