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Internet ADSL

When will I ever be able to use my internet again. Since the 25th of January 2019 is my internet more off then on and it is so slow you cant even open any internet page. Have logged plenty of calls but it just doesnt get resolved. Service of telkom is very poor and there is no customer service at all as they dont know what it means. When pinging google you get 5 repies and 10 time outs and that is all you get. Internet light on modem is more off then on
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