on 23-02-2018 05:56 PM
Since yesterday afternoon, Thursday 22 Feb 2018, my internet performance has been erratic and very sluggish. I have, rebooted my laptop, cleared browser caches, rebooted the router - same thing. One minute its fine, the next you just wait.
I'm trying to do online training but it's impossibe. And every time I call 10210 the line is busy.
Anyone else have issues? Any one found a way to do a port reset themselves?
Maybe it's time to dump fibre, which I suspect is now completely over subscribed in my area, and revert to copper.
Solved! Go to Solution.
on 24-02-2018 08:24 PM
I've seen reports of lightning damage to routers causing this sort of thing although they'll still work erratically. Perhaps try testing with another router /modem - if connectivity still bad on another device then you probably need a tech to check the line . You can log a fault online, or by email to email@example.com ( include a couple of speed tests with full details of the issue).
Apparently only Telkom tech dept. can do port resets, but if you have to do repeated resets I understand underlying issues may keep coming back. (I found early a.m. best time to call 10210 ).
Hope this helps - good luck.
on 01-03-2018 10:17 AM
For info, the call centre agent I eventually got through to on Monday supplied an interesting snippet of information.
According to the agent the following procedure will force a port reset. I cannot confim this one way or another:
* On the router, remove the cable that comes from the fibre modem
* Power off the router
* Wait a brief period, she said 5 seconds in the past I've been told 30 seconds
* Plug back in the cable from the fibre modem
* Power back on the router
My connection is running much better now, but I 'm not convinced this solved it. The symptom of some sites being find and others being slow doesn't fit
on 12-03-2018 05:05 PM
Hi Same problem! My internet works for 3 minutes and then shuts off for 3 minutes. Then it works for four minutes and shuts off. This has been going on for 1 month. Should I just cancel Fibre?
on 12-03-2018 05:09 PM
Hi -- I am having a similar problem. The internet comes on for 3 minutes and then it goes off for 3 minutes. Basically no way to get continued internet service. Its completely insane and driving me up the wall. How do I resolve it? I have fibre
on 12-03-2018 08:24 PM
I wish I could guide you... There are so many factors:
Seriously, issues on anyone of these would could be the problem. Did you have a working stable ADSL which you upgraded to fibre?
Some things you can try when it's disconnectedL
This will help confirm that:
I fixed some of my problems by changing the default DNS (Domain Name Servers) - see DNS Lookup Failures
on 23-04-2018 07:11 AM
The problem that I am experiencing, from moving from ADSL fastest, 40mbps, to equivalent fibre option, is that I have an inconsistent connection when I am on skype. I can clearly hear the other party, but, I keep dropping off, and it is an inconsistemt signal. Nobody at Telkom has been able to offer a solution, I have logged a call, and reset my port etc etc, but, the problem continues. I never had this issue with my ADSL line. Is tghere anybody who can offer some advice?
on 23-04-2018 12:25 PM
Welcome to the community, and congrats on your upgrade to fibre!
Please post a few more details if you’re having general issues with speed and/or dropped connections. ( i.e. are speed tests OK? )
If your connection’s only dropping when you use Skype you should first check you’re using the latest Skype version with updates . If that doesn’t fix the issue then try deleting and re-installing the Skype app , or you should find an easy fix here :-
Hope this helps