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Member
Posts: 1

Internet service dropping but ADSL router remains connected 566155887 fault

Spent 30 minutes waiting twice to speak to call centre agents. Both could not get my internet service working and still have an unreliable internet service on my 10mbps adsl. Comes up intermittently. Internet down most of the time.

 

Given a fault reference on Friday by Keith on the Telkom call centre (55155887) but no response from Telkom since. 

 

It it seems that Telkom internet service feeding my ADSL 10mbps service is dropping and unreliable. Does anyone have similar problem? 

 

Jesse

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Contributor
Posts: 156

Re: Internet service dropping but ADSL router remains connected 566155887 fault

an intermittant line is usually isolated. A technician would need to come and attend.

 

You could check your POTS filter. Swop it out if you have a spare.

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New Contributor
Posts: 76

Re: Internet service dropping but ADSL router remains connected 566155887 fault

I am currently having the same problem. No Internet connection pops up on the Lan indicator. Page can not be displayed on browser.

Watching the status of the ADSL sync and the Internet Led (Netgear DGN2200 router) the Internet led goes red/flashing for about 8 seconds and then green. The Internet will now be stable for the next 10-20 minutes and the same proses will repeat itself. Telkom says it is The Isp's(Mweb) problem & the Isp says no it is a Telkom problem. As per the visuals that Mweb & Telkom can see is that the line is loosing sync. Telkom keeps on trying all kinds of things but nothing chainges, 10-20 later the problem is back. Telkom never logs the calls/occurances so everytime I call I have to go through the same story instead of just looking at the problem history on the line. After much insisting Telkom has now registered a fault.

 

I have eliminated the following 1) replaced router with a Billion router. 2) Removed the Line Filter/splitter.

 

WHY IS IT ALWAYS A MISSION WITH TELKOM ????

Any Ideas what/where to go next.

 

Which is better or worse to the line support with Telkom and Internet Service with ISP or have both managed by one company?? Or is it just the norm to get bad service? @NCC. It is very frustrating having to wait for 20 + minutes per call and this can happen several times a day and this continues for sevral days/weeks like that is all we have to do ???. You do not dare not to call everyday otherwise they just ignore you.

 

 

I endeavor to assist in application of Computer technology where ever I can assist.
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Occasional Contributor
Posts: 140

Re: Internet service dropping but ADSL router remains connected 566155887 fault

[ Edited ]

Hi Charles

 

Have you tried to get a Computer Company who specialises in Internet to have a look at it?

It may cost you but a second pair of eyes may find your problem.

 

Regards

UncaPaul

 

 PS and removing the POTS filter and still having your landline connected and answering calls and making them is just asked for sh1t. Unless there are no phones on this line or a fax machine

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Senior Member
Posts: 28

Re: Internet service dropping but ADSL router remains connected 566155887 fault

@charlesmeyer . your posts are like reading my own words. At least I can say I feel better that I'm not the only one experiencing issues. I was beginning to think I'm going mad...

As for your Telkom & Mweb question... I used to have MWEB as my ISP and Telkom as the line provider. Innitially, about a year ago, I was paying Mweb to manage the line, which meant that when there was a fault I would only need to call Mweb, who are meant to log with Telkom.

I never got joy with Mweb, who loved to blame Telkom. I eventually resorted to logging calls with Telkom myself. Now when they are "minor" issues like clearly a line fault, or device issue, or port setting, our local Telkom Technicians are brillient. There are only 3 for our town. I have all their personal cell numbers. So when my line went down, for whatever reason, I'd SMS telkom, get the reference number, then call the technician and give them the reference number. In less than an hour, the tech would be here and problem solved.

Unless the issue was linked to my Mweb account. Sometimes the Mweb/Telkom interface wasn't working so no matter what Telkom or Mweb did, it wouldn't work, but my frustration was always with Mweb as I was paying them for EVERYTHING, including line rental, so it was NOT meant to be my job to talk and run around Telkom.

So 8 months ago I switched ALL my ISP to Telkom. And since then I have had fewer "minor" issues, and when I have, it's been solved quite quickly. It's only been my recent MAJOR issue with the Exchange that has caused me such grief.

Strongly suggest using 1 provider for ALL your ISP, and since "everyone" uses Telkom anyway, why go via someone else, just go with Telkom direct. PS: Had I been with MWEB through all this chaos there would have been NO difference, as MWEB uses Telkom to get me connected, so if Telkom Exchange goes down, Mweb would blame Telkom. If I then called Telkom they would tell me you need to speak to Mweb as they your ISP, and I would have no control to know if Mweb was talking to Telkom. So I do suggest considering taking ALL to Telkom.

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Occasional Contributor
Posts: 140

Re: Internet service dropping but ADSL router remains connected 566155887 fault

Hi

 

I have not done this myself but have you tried Afrihost?

I use them as an ISP, but then again I also use Telkom (How else am I going to Get 1TB of data a month;-)

I find that Tech Support @ Afrihost  is more jacked than any other I have found

They also do as MWEB, handle you phone lines but cheaper than Telkom go figga!

 

Regards

UncaPaul

 

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New Contributor
Posts: 76

Re: Internet service dropping but ADSL router remains connected 566155887 fault

I am planning to do that with my client. Move all to Telkom.

To many varients just  causes you to much as @UncaPaul says sh1t, sorry ladies.

At least with them you can claim a rebate for services not rendered.

I endeavor to assist in application of Computer technology where ever I can assist.
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New Contributor
Posts: 76

Re: Internet service dropping but ADSL router remains connected 566155887 fault

Yip @UncaPaul I recommend to my clients where possible not use the line for voice also as you said it creates a load of sh1t (sorry ladies). I have a customer where the noise on the adsl line was so bad when I removed the phone of the line then they could at least work untill Telkom came and fixed the line which had bad connections and also rust on one of the connections.

 

One way to test a line if it has noise on which can be heard is to connect a phone on the line filter/splitter is lift the receiver or what ever and then press ZERO to make the dialtone disappear and then you can listen if there is any crackling or humming on the line.

The one client has 3 extension wiith phones and filter/splitters.

I endeavor to assist in application of Computer technology where ever I can assist.
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New Contributor
Posts: 76

Re: Internet service dropping but ADSL router remains connected 566155887 fault

Switching Internet service providers in my humble opinion is not going to solve the problems. 99% of the ADSL problems are with Telkom because they are the only provider of the carrier. By going to other providers does not solve the problems, probably will just create more.

I endeavor to assist in application of Computer technology where ever I can assist.
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Member
Posts: 2

Re: Internet service dropping but ADSL router remains connected 566155887 fault

Mine drops every 17 minutes for 2 minutes like clock work. Telkom tech was here today. He did some tests and did a diversion. Suggested I get ne filters. Internet still dropping like clockwork every 17 minutes. I will buy some new filters fro my 2 phones and burgular alarm connection.

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