on 20-01-2016 07:08 PM
on 20-01-2016 07:40 PM
My issue with telkom is that you keep complaining about something but no change. For example ever since this ASSIA I'm having high latency. Now I asked Telkom all the time and they change it back to fast path in a hour or less. Now today I asked them again and it's been since 15:00 and no answer from them and they do nothing to fix my line. I think they hide behind covers and don't give a rats A** about customer service. I guess it's because they don't have toworry about customers moving to other services cause there is almost nothing.
I was completely happy before they implemented the ASSIA on our exchange. My line was syncing at 4mb stable and ping was very low but now it's so high I can feel the hit detection and so on is much worse online. It's hard to describe but I find this pathetic. Although my line speed is better and more stable the latency for me as a gamer comes before speed. I would rather have a 2mb/s line with a 10 ping than a 4mb with a 40 ping.
I'm just glad we moved to Neotel Fibre at work for not that much more for what you get. With neotel we get 900GB softcap(half line speed) 5mb up 5mb down unshaped line. In the 3 months we never had a single issue and latency is amazing and so is the speed. We sometimes get faster than 5mb/s speed and that's amazing. I don't think we will ever go back to Telkom unless we forced to do so.
on 20-01-2016 08:00 PM