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LINE DOWN FOR 7 DAYS - BROADACRES

Reference 481CRZ271115 was logged 27th November and has been escalated daily since then. A Telkom engineer was assigned to the fault, but did not attend to it on the 29/11. Another engineer was assigned on 2/12.

 

The escalation with refer 791009 was responded to with "The engineering team can not provide a time to repair due to work load. Please escalate again". Most shocking service as there is no support or feedback from Telkom.

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Re: LINE DOWN FOR 7 DAYS - BROADACRES

You Lacky my one has ben off from 21Oct 2015

Most shocking service as there is no support or feedback from Telkom.

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Posts: 2

Re: LINE DOWN FOR 7 DAYS - BROADACRES

I just learned that my escalated request will only be looked at after the 11th December.

 

FWIW: As per CPA you are fully entitled to ask Telkom to pro-rate your invoice. I have done this before and in this case they will not charge for at least 3 weeks of services (i.e. refund on line rental and ADSL access).

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