on 03-12-2015 10:28 AM
Reference 481CRZ271115 was logged 27th November and has been escalated daily since then. A Telkom engineer was assigned to the fault, but did not attend to it on the 29/11. Another engineer was assigned on 2/12.
The escalation with refer 791009 was responded to with "The engineering team can not provide a time to repair due to work load. Please escalate again". Most shocking service as there is no support or feedback from Telkom.
on 04-12-2015 12:22 PM
I just learned that my escalated request will only be looked at after the 11th December.
FWIW: As per CPA you are fully entitled to ask Telkom to pro-rate your invoice. I have done this before and in this case they will not charge for at least 3 weeks of services (i.e. refund on line rental and ADSL access).