on 27-05-2019 11:19 AM
Can anyone please assist with my query as Telkom seems to be doing a super bad job at helping me out.
I have been without ADSL connectivity since friday 24/5/19 - so i thought okay Telkom must be down, only to find out to my shock and horror that my landline apparently is cancelled and "Ceased". I did not action any form of cancellation and when calling into 10210 option 3 move line queries the guy told me yes this is normal for a move line query and landline will cease when successfully moved and motivated an upgrade to wireless. Okay so none of this was explained to me, i did not authorise my landline to be cancelled and now im being billed for the full service when i only have half working.
Then i called 10210 yet again and was advised to again upgrade to wireless - sure after asking all i needed to, i accepted, 20 minutes later i was told sorry my system is slow, i will call you back. hours later no one called me back so i called into 10210 again only to be advised okay we can reactivate your line but it will take 7-14 days, got reference number end call. Reference number is not reflecting under my orders and when looking it up, the reference number is totally old (like 2012 old) - so back to square one.
Here i am monday - no internet, being billed in full, no call back from 10210, no answer on the lines ABSOLUTLEY nothing.
What on earth can be done as it feels like i hit a brick wall??