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Posts: 1

Line suspended

Telkom has suspended my adsl line - they insist that my ISP has suspended my line even after mweb sent me proof that the line is suspended with telkom. I speant 4 hours on the phone with them yesterday explaining to various consultants who kept sending me from pillar to post. Only the last of 9 consultants bothered to do a thorough check and found the suspension. Her team leader was meant to lift it by 12:30 yesterday alas - no luck. No they're back to insisting that the suspension is with mweb. Can anyone point me in the right direction?
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Re: Line suspended

@Fmatthews We cannot assist here with Service issues, rather this site is for peer 2 peer support. If you need to query an account/suspension, please make use of some of our other channels.

 

  • Contact us on our Social Media Channels
  • Chat to an Agent (an online chat with a Telkom representitive)
  • Reporta fault via SMS:    SMS "SERVICE" and your landline number to 30591. (SMS at no charge.)
  • Call the Call Center
    • Mobile: 081180 (free from a Telkom Mobile phone)
    • Home:   Sales - 10213  & Service - 10120 (free from a Telkom landline)
    • Business: Sales - 10213 & Service - 10217 (free from a Telkom landline)
  • Email us
  • Find a Store
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