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Member
Posts: 1

Low connectivity speed and Packet Loss

Im using a 4Mbps Line from telkom. With a very trusted and stable ISP.
I stay In Cape Town, Durbanville, Uitzicht.
The line was installed about 1 month ago.
I have been experiencing a low download rate and a packet loss ranging from 2% - 20% which is unexceptable and ver inconvenient.

I have contacted Telkom Customer care for help, but the have been reluctant to help or resolve the issue.

Does anyone have any advise or steps I can follow to improve my connectivity and remove my Packet loss.

Thank you.
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Regular Contributor
Posts: 498

Re: Low connectivity speed and Packet Loss

@ReieR, make sure you have a POTS filter installed. Also maybe post your SNR and Attenuation figures from your router here. SNR should be above 10dB and the the lower the Attenuation is, the better (>35 - 40 dB indicates your line is about 3.5 - 4 KM from the exchangem, and then there might be some issues). If all checks out, report it -

 

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