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MOVED FIBRE LINES IN NOVEMBER 2019 AND STILL GETTING BILLED FOR PREVIOUS ADDRESS!!!!!

Hi, I logged a billing dispute, I moved lines and for 3 months they still billing me on TIN2990877 in JAN 2020.

Due to a negligent call centre that gave me a reference  of time and date

I call the call centre and made a dispute, no feedback at all.

Called on 13 January. The consultant only gave me a dispute reference of 1966927, followed up today and nothing can happen because the previous operator never gave me a cancellation reference . 

I now have to pay the extra with no explanation for that month and now there are late penalties, so now my line cannot be cancelled!!!!

. From the information that was given, I cannot call anyone other than the call centre (who can’t do anything, besides to rise a dispute), 

This is so frustrating. Cancelling my contract with telkom is a consideration!!!

cancellation refrence : 31804861

Can someone assist other than these call centre agents?

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