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Moving Fibre Line

I want to move my fiber from one point in the house to another due the rennovations i am currently doing. I have called 10210 several times and I am on holding waiting for the next avaiable agent and sadly i end up putting the phone done even after +/-15 minutes of holding, no service at all. 

 

So all i need is for an engineer to come and assist me with moving my fiber box and i am ok. 

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