on 13-02-2018 04:02 PM
I have had no internet connection and a noisy telephone line for since the 31st of January.
My initial fault was closed within a week of it being reported and said that the problem was resolved even though nothing had changed and someone opened a new fault. On the 9th of Febuary someone was finaly sent out to check the problem, all he did wasd check for noise on the line then told us the copper cables are probably broken, then he left. Since then nothing has changed. I have called the help center multiple times and everytime i have been told that my fault is being esculated to urgent yet nothing has been done for two weeks now!
How do I get someone at telkom to fix my lines?
fault number: 282CTK070218 and 201CTK310118
ecsulation number?: 1071390
All i want to know is an ETA on my lines being fixed?
on 04-03-2018 10:04 PM
Very late to reply, sorry - your other post on an old thread was ticked resolved.
Hopefully your fault's been fixed but if not you should post your fault refs with details on a Telkom social media support channel - their teams attend quickly with decent feedback
* Facebook: TelkomZA
* Twitter: @telkomza
I've seen recent posts re technician backlogs but you need proper feedback. Good luck.