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New DSL Installation

We recently had a new DSL line installed, technician set the router up and did what he had to do..

 

Next step is to configure the router as set out to follow step 1 then step 2. Step 1 are done and that is to verify the line.

Spet 2 is to configure your modem with your Telkom internet account - I i follow the link i get the following message 

We could not find a modem with your mac/serial in our database."

 

With the above message I am connected to the newly installed router.

 

When I connect with my LTE router and click on the link I get the following message

 "We have experienced a technical error, please try again later"

 

I have phoned support (10210) and the are unable to assist me and told me they did test the line. I was then asked for a TIN number that I should have recieved from Telkom... 

 

Please can anyone assist me to solve this?

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Re: New DSL Installation

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Re: New DSL Installation

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