Welcome to the
Telkom Community

Get involved. Problem solved.
Showing results for 
Search instead for 
Do you mean 
Posts: 4

No Fibre Installed

I eventualled received my modem...then I PROMPTLY received an email from Telkom saying my fibre installation is complete and I will be billed from 9/10/2018....NOTHING has been installed and  my fibre is Not connected..My order reference number is 287110801A


Valued Contributor
Posts: 847

Re: No Fibre Installed

Hi @michelemower


That sounds very wrong  - they don’t usually advise a billing start date until you’re connected & activated!  


Telkom won’t see your post in his forum ( we’re customers ) - so if you haven’t already done so call 10210 accounts and ask for a dispute ref. and / or message a complaint to a Telkom media team with cc email to  support@telkom.co.za for decent feedback and results.


Include your order number,  refs., and if poss. a copy of their sms 


Facebook: TelkomZA

Twitter:   @telkomza


Hope this helps, please let us know outcome. 

Posts: 4

Re: No Fibre Installed

Thanks Kathy1...strange but true ...the email states that the fibre installation was completed and I will be billed pro rata from the 9/10/2018...well nothing was completed or done at my house..
About This Post
  • 2 replies
  • 0 kudos
  • 2 Contributors