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Member
Posts: 4

No Fibre Installed

I eventualled received my modem...then I PROMPTLY received an email from Telkom saying my fibre installation is complete and I will be billed from 9/10/2018....NOTHING has been installed and  my fibre is Not connected..My order reference number is 287110801A

 

Valued Contributor
Posts: 847

Re: No Fibre Installed

Hi @michelemower

 

That sounds very wrong  - they don’t usually advise a billing start date until you’re connected & activated!  

 

Telkom won’t see your post in his forum ( we’re customers ) - so if you haven’t already done so call 10210 accounts and ask for a dispute ref. and / or message a complaint to a Telkom media team with cc email to  support@telkom.co.za for decent feedback and results.

 

Include your order number,  refs., and if poss. a copy of their sms 

 

Facebook: TelkomZA

Twitter:   @telkomza

 

Hope this helps, please let us know outcome. 

Member
Posts: 4

Re: No Fibre Installed

Thanks Kathy1...strange but true ...the email states that the fibre installation was completed and I will be billed pro rata from the 9/10/2018...well nothing was completed or done at my house..
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