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New Member
Posts: 1

No assistance on reported faults

We have two ADSL lines at our business, and both faulty.

 

Had to log two tickets, one for each number.

 

I reported them on the 12th and since followed up every day to get a status update. I even logged a so-called Escalation and received two escalation numbers. This is basically just adding another note.

 

Whenever I phone, I get nowhere and the consultants can only tell me what they see in the notes. They have no way to really escalating the issue, nor can I speak to a supervisor. And no turn around times can be given.

 

That means that Telkom cannot dedicate themselves to service delivery.

 

Does anyone know where to find their complaints policy and process? 

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Valued Contributor
Posts: 847

Re: No assistance on reported faults

Hi @Hendrik2

 

Sorry to read this -really  frustrating not getting proper feedback .

 

Unfortunately he community can’t help with service ( we’re customers like you ) - but try posting the fault refs & details on one of Telkom social media channels - their support teams usually get quick results or at least decent feedback :

 

* Facebook: TelkomZA
* Twitter:   @telkomza

& email the same to support@telkomsa.net

 

Telkom standard terms & conditions are here : http://www.telkom.co.za/about_us/download/telkomsstandardtermsandconditionsfortheprovisionofelec.pdf


Hope this helps.

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