on 20-02-2018 12:39 PM
We have two ADSL lines at our business, and both faulty.
Had to log two tickets, one for each number.
I reported them on the 12th and since followed up every day to get a status update. I even logged a so-called Escalation and received two escalation numbers. This is basically just adding another note.
Whenever I phone, I get nowhere and the consultants can only tell me what they see in the notes. They have no way to really escalating the issue, nor can I speak to a supervisor. And no turn around times can be given.
That means that Telkom cannot dedicate themselves to service delivery.
Does anyone know where to find their complaints policy and process?
on 22-02-2018 10:33 PM
Sorry to read this -really frustrating not getting proper feedback .
Unfortunately he community can’t help with service ( we’re customers like you ) - but try posting the fault refs & details on one of Telkom social media channels - their support teams usually get quick results or at least decent feedback :
* Facebook: TelkomZA
* Twitter: @telkomza
& email the same to firstname.lastname@example.org
Telkom standard terms & conditions are here : http://www.telkom.co.za/about_us/download/telkomsstandardtermsandconditionsfortheprovisionofelec.pdf
Hope this helps.