on 29-06-2018 11:15 AM
I have been callingtelkom 2-3 times every single day. Have multiple orders cancelled and re-opened, they just can't assign a landline (service number) to my landline and adls order.
What do I need to do to get some attention and service? Really terrible, each time I just get told to wait another 48 hours.
on 01-07-2018 02:00 PM
Sorry to see this. We’re also customers in the community so I’m afraid we can’t help with service issues (no Telkom support agents in the forum) .
You should send an urgent message to a Telkom media support team. Include details of your previous enquiries with Telkom support agents , refs, dates, and your proof of deposit payment - the media teams respond well with decent feedback.
Also email the same to firstname.lastname@example.org.
Hope they sort this out for you soon, good luck.