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Posts: 1

Not assigning service number on landline order after a month battling

HI

 

I have been callingtelkom 2-3 times every single day. Have multiple orders cancelled and re-opened, they just can't assign a landline (service number) to my landline and adls order.

 

What do I need to do to get some attention and service? Really terrible, each time I just get told to wait another 48 hours.

 

PLEASE help.

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Posts: 847

Re: Not assigning service number on landline order after a month battling

Hi @hartdean101

 

Sorry to see this.  We’re also customers in the community so I’m afraid we can’t help with service issues (no Telkom support agents in the forum) .

 

You should send an urgent message to a Telkom media support team. Include details of your previous enquiries with Telkom support agents , refs, dates, and your proof of deposit payment - the media teams respond well with decent  feedback.

 

Facebook: TelkomZA

Twitter:   @telkomza

 

Also email the same to support@telkom.co.za.

 

Hope they sort this out for you soon,  good luck.

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